Talu Energy Healing (Pty) Ltd T/A Talu Aromatics
Website: https://www.taluaromatics.co.za
Last updated: 24 February 2026
Talu Aromatics respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from taluaromatics.co.za.
1. Who We Are
Talu Aromatics is an eCommerce store based in South Africa offering essential oils, aromatic products, candles, and botanical formulations.
For the purposes of POPIA, Talu Aromatics is the responsible party for the processing of your personal information.
Contact Email: info@taluaromatics.co.za
Website: https://www.taluaromatics.co.za
2. Information We Collect
When you use our website or place an order, we may collect the following personal information:
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Any information submitted via contact forms or emails
2.2 Information Collected Automatically
- IP address
- Browser type and device information
- Pages visited and browsing behaviour
- Cookies and tracking data
This information helps us improve website performance and user experience.
3. How We Use Your Personal Information
We collect and process your personal information for the following lawful purposes:
- To process and fulfil orders
- To arrange shipping and delivery within South Africa
- To communicate about your order or enquiries
- To provide customer support
- To prevent fraud and ensure secure transactions
- To improve our website, services, and product offerings
- To send marketing communications (only where consent has been given)
We will only use your information for purposes that are relevant and necessary to operating Talu Aromatics.
4. Legal Basis for Processing (POPIA Compliance)
In line with POPIA, we process personal information based on:
- Your consent
- Contractual necessity (to fulfil your order)
- Legal obligations
- Legitimate business interests, provided your rights are not overridden
5. Sharing of Personal Information
Talu Aromatics does not sell, rent, or trade your personal information.
We may share your information only with trusted third parties where necessary, including:
- Payment gateways and processors
- Courier and delivery companies
- Website hosting and eCommerce platforms
- IT and security service providers
These third parties are obligated to protect your personal information and use it only for service-related purposes.
6. Data Security
We take reasonable technical and organisational measures to safeguard your personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure or alteration
While we strive to protect your data, no online system can be guaranteed to be 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders and provide services
- Comply with legal, tax, and accounting obligations in South Africa
- Resolve disputes and enforce agreements
Once no longer required, your information will be securely deleted or anonymised.
8. Your Rights Under POPIA
As a South African consumer, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to the processing of your personal data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Regulator of South Africa
Requests can be made by contacting us via email.
9. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance your browsing experience
- Enable shopping cart functionality
- Analyse website traffic and performance
You may disable cookies in your browser settings; however, this may affect certain website functions.
10. Third-Party Links
Our website may contain links to third-party websites.
Talu Aromatics is not responsible for the privacy practices or content of external websites.
11. Children’s Privacy
Talu Aromatics does not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
12. Updates to This Policy
We reserve the right to update or amend this Privacy Policy at any time to reflect legal, operational, or regulatory changes.
The latest version will always be published on taluaromatics.co.za.
13. Contact Information
For any privacy-related enquiries, data requests, or concerns, please contact:
Talu Aromatics
Email: info@taluaromatics.co.za
Website: https://www.taluaromatics.co.za
By using this website, you consent to the collection and use of your personal information as outlined in this Privacy Policy.