{"id":3,"date":"2026-02-23T16:03:58","date_gmt":"2026-02-23T16:03:58","guid":{"rendered":"https:\/\/taluaromatics.co.za\/?page_id=3"},"modified":"2026-02-25T09:24:31","modified_gmt":"2026-02-25T09:24:31","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/taluaromatics.co.za\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p>Talu Energy Healing (Pty) Ltd T\/A <strong>Talu Aromatics<\/strong><\/p>\n\n\n\n<p>Website: https:\/\/www.taluaromatics.co.za<\/p>\n\n\n\n<p>Last updated: 24 February 2026<\/p>\n\n\n\n<p>Talu Aromatics respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.<\/p>\n\n\n\n<p>This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from taluaromatics.co.za.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Who We Are<\/strong><\/h2>\n\n\n\n<p>Talu Aromatics is an eCommerce store based in South Africa offering essential oils, aromatic products, candles, and botanical formulations.<\/p>\n\n\n\n<p>For the purposes of POPIA, Talu Aromatics is the responsible party for the processing of your personal information.<\/p>\n\n\n\n<p>Contact Email: info@taluaromatics.co.za<\/p>\n\n\n\n<p>Website: https:\/\/www.taluaromatics.co.za<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Information We Collect<\/strong><\/h2>\n\n\n\n<p>When you use our website or place an order, we may collect the following personal information:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.1 Information You Provide Directly<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Billing and shipping address<\/li>\n\n\n\n<li>Order details and purchase history<\/li>\n\n\n\n<li>Any information submitted via contact forms or emails<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.2 Information Collected Automatically<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Browser type and device information<\/li>\n\n\n\n<li>Pages visited and browsing behaviour<\/li>\n\n\n\n<li>Cookies and tracking data<\/li>\n<\/ul>\n\n\n\n<p>This information helps us improve website performance and user experience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. How We Use Your Personal Information<\/strong><\/h2>\n\n\n\n<p>We collect and process your personal information for the following lawful purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To process and fulfil orders<\/li>\n\n\n\n<li>To arrange shipping and delivery within South Africa<\/li>\n\n\n\n<li>To communicate about your order or enquiries<\/li>\n\n\n\n<li>To provide customer support<\/li>\n\n\n\n<li>To prevent fraud and ensure secure transactions<\/li>\n\n\n\n<li>To improve our website, services, and product offerings<\/li>\n\n\n\n<li>To send marketing communications (only where consent has been given)<\/li>\n<\/ul>\n\n\n\n<p>We will only use your information for purposes that are relevant and necessary to operating Talu Aromatics.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Legal Basis for Processing (POPIA Compliance)<\/strong><\/h2>\n\n\n\n<p>In line with POPIA, we process personal information based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your consent<\/li>\n\n\n\n<li>Contractual necessity (to fulfil your order)<\/li>\n\n\n\n<li>Legal obligations<\/li>\n\n\n\n<li>Legitimate business interests, provided your rights are not overridden<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Sharing of Personal Information<\/strong><\/h2>\n\n\n\n<p>Talu Aromatics does not sell, rent, or trade your personal information.<\/p>\n\n\n\n<p>We may share your information only with trusted third parties where necessary, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment gateways and processors<\/li>\n\n\n\n<li>Courier and delivery companies<\/li>\n\n\n\n<li>Website hosting and eCommerce platforms<\/li>\n\n\n\n<li>IT and security service providers<\/li>\n<\/ul>\n\n\n\n<p>These third parties are obligated to protect your personal information and use it only for service-related purposes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Data Security<\/strong><\/h2>\n\n\n\n<p>We take reasonable technical and organisational measures to safeguard your personal information against:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loss<\/li>\n\n\n\n<li>Unauthorised access<\/li>\n\n\n\n<li>Misuse<\/li>\n\n\n\n<li>Disclosure or alteration<\/li>\n<\/ul>\n\n\n\n<p>While we strive to protect your data, no online system can be guaranteed to be 100% secure.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Data Retention<\/strong><\/h2>\n\n\n\n<p>We retain personal information only for as long as necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fulfil orders and provide services<\/li>\n\n\n\n<li>Comply with legal, tax, and accounting obligations in South Africa<\/li>\n\n\n\n<li>Resolve disputes and enforce agreements<\/li>\n<\/ul>\n\n\n\n<p>Once no longer required, your information will be securely deleted or anonymised.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Your Rights Under POPIA<\/strong><\/h2>\n\n\n\n<p>As a South African consumer, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access the personal information we hold about you<\/li>\n\n\n\n<li>Request correction or deletion of your information<\/li>\n\n\n\n<li>Object to the processing of your personal data<\/li>\n\n\n\n<li>Withdraw consent at any time (where processing is based on consent)<\/li>\n\n\n\n<li>Lodge a complaint with the Information Regulator of South Africa<\/li>\n<\/ul>\n\n\n\n<p>Requests can be made by contacting us via email.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Cookies &amp; Tracking Technologies<\/strong><\/h2>\n\n\n\n<p>Our website uses cookies to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enhance your browsing experience<\/li>\n\n\n\n<li>Enable shopping cart functionality<\/li>\n\n\n\n<li>Analyse website traffic and performance<\/li>\n<\/ul>\n\n\n\n<p>You may disable cookies in your browser settings; however, this may affect certain website functions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Third-Party Links<\/strong><\/h2>\n\n\n\n<p>Our website may contain links to third-party websites.<\/p>\n\n\n\n<p>Talu Aromatics is not responsible for the privacy practices or content of external websites.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Children\u2019s Privacy<\/strong><\/h2>\n\n\n\n<p>Talu Aromatics does not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Updates to This Policy<\/strong><\/h2>\n\n\n\n<p>We reserve the right to update or amend this Privacy Policy at any time to reflect legal, operational, or regulatory changes.<\/p>\n\n\n\n<p>The latest version will always be published on taluaromatics.co.za.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Contact Information<\/strong><\/h2>\n\n\n\n<p>For any privacy-related enquiries, data requests, or concerns, please contact:<\/p>\n\n\n\n<p>Talu Aromatics<\/p>\n\n\n\n<p>Email: info@taluaromatics.co.za<\/p>\n\n\n\n<p>Website: https:\/\/www.taluaromatics.co.za<\/p>\n\n\n\n<p>By using this website, you consent to the collection and use of your personal information as outlined in this Privacy Policy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Talu Energy Healing (Pty) Ltd T\/A Talu Aromatics Website: https:\/\/www.taluaromatics.co.za Last updated: 24 February 2026 Talu Aromatics respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. 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